Shipping & Delivery Policy
Note: Moroccan Products Store receives your orders 24/7, except for official events and holidays. But please note that shipping companies usually work from Monday to Friday. As a result, orders made on Fridays will be processed on the subsequent Monday.
Frequently asked questions about delivery and shipping at Moroccan Products Store
When will I get my order?
1- We will deliver the order to Saudi Arabia by Aramex / DHL shipping companies, and the delivery time will be determined by the company after confirming the payment as follows:
- In the case of bank transfer payment (for Saudi customers only) it will be after confirming the receipt of the payment by a text message to your mobile phone, and it may take up to (1 to 72 hours) to confirm.
- (For other payment methods) you will receive a text message directly after confirming the purchase.
2- We will deliver orders to other countries by ARAMEX, with delivery times depending on the shipping company's schedule after payment confirmation. Payment must be completed through the available payment methods on our website, and a confirmation text message will be sent immediately after purchase.
How do I track my shipment?
Once your order is processed and shipped, you will receive a message on your registered phone number or via WhatsApp containing your shipment tracking number. You can track the status of your order directly through your account on the Moroccan Products Store for the latest updates on your shipment.
How are orders delivered?
A shipping company employee or a representative of Moroccan Products Store will contact you via the provided mobile number. Therefore, make sure that you have registered the correct number and respond to incoming calls to get your products on time.
Are there any discounts/ offers for wholesale orders?
Yes, we provide different offers and discounts for wholesale orders. If you think that your order is above 32 kg, call us at +966548433330 / +212642454549 or inform us via WhatsApp to get the best deal.
Note:
- Please note that we do not cover any customs duties. We pay the shipping fees with delivery to you, and any customs duties requested by customs are beyond the paid fees.
- Please note that customs clearance for any shipment held by customs authorities is the responsibility of the customer, and we do not assume any responsibility in this regard. Additionally, the customer is not entitled to request a refund if the shipment is detained or rejected by customs. In the event that the shipment is returned to us by customs, the customer has the right to request a reshipment, provided that all additional shipping costs are covered by the customer.
How much is the cost of shipping?
The shipping cost varies from one country to another, and the following tables provide the necessary details:
DHL Shipping Rates and Conditions within Saudi Arabia:
|
Order |
Shipping Cost |
|
purchases ranging from 1 SAR to 229.99 SAR. |
135 SAR |
|
purchases worth 230 to 279.9 SAR. |
120 SAR |
|
purchases worth 280 to 379.9 SAR. |
110 SAR |
|
purchases worth 380 to 498.9 SAR. |
100 SAR |
|
purchases from 499 SAR and more. |
90 SAR |
Estimated Delivery Time : 4-6 days
Aramex Shipping Rates and Conditions :
|
Country |
Cost |
|
Saudi Arabia |
● 69 SAR for purchases ranging from 1 SAR to 229.99 SAR. ● 59 SAR for purchases worth 230 to 380 SAR. ● 49 SAR for purchases worth 380.01 to 498.99 SAR. ● Shipping is free for purchases totaling 499 SAR and above. |
|
Bahrain |
● 69 SAR for purchases ranging from 1 SAR to 229.99 SAR. ● 59 SAR for purchases worth 230 to 380 SAR. ● 49 SAR for purchases worth 380.01 to 498.99 SAR. ● Shipping is free for purchases totaling 499 SAR and above. |
|
Oman |
● 69 SAR for purchases ranging from 1 SAR to 229.99 SAR. ● 59 SAR for purchases worth 230 to 380 SAR. ● 49 SAR for purchases worth 380.01 to 498.99 SAR. ● Shipping is free for purchases totaling 499 SAR and above. |
|
Egypt
|
● 69 SAR for purchases ranging from 1 SAR to 229.99 SAR. ● 59 SAR for purchases worth 230 to 380 SAR. ● 49 SAR for purchases worth 380.01 to 498.99 SAR. ● Shipping is free for purchases totaling 499 SAR and above. |
|
Jordan |
● 69 SAR for purchases ranging from 1 SAR to 229.99 SAR. ● 59 SAR for purchases worth 230 to 380 SAR. ● 49 SAR for purchases worth 380.01 to 498.99 SAR. ● Shipping is free for purchases totaling 499 SAR and above. |
Estimated Delivery Time : 4-6 days
Shipping and Delivery Policy Updates:
We recommend you to check the shipping and delivery policy on a regular basis to keep up with any changes and updates that may occur. Any updated policy will be effective immediately. And we have full permission to review/ change/ update/ delete/ add any content of this policy without any further notifications.